TERMS & CONDITIONS
This page, together with the documents referred to on it, tells you the terms and conditions (these Terms and Conditions) on which we coordinate the supply any of the products (each a Product) listed on our website (hereinafter referred to as ‘the Site’) to you. Please read these terms and conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you hereby agree to enter into an agreement with the merchant advertising the sale or their Products on our website (“Merchant”) and us and be bound by these terms and conditions. For the avoidance of doubt, we are not responsible for supplying the Product to you (as it is the responsibility of the Merchant to do so) but we shall assist in coordinating the delivery of the Products to you. The parties to this agreement are the Merchant, Chan Furniture (as defined below) and yourself. You should print a copy of these Terms and Conditions for future reference.
2.0 Your Status
3.0 Use of website
4.0 Website disclaimer
5.0 Term of Sales
6.0 Entire Agreements
2.0 Your Status
You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.
3.0 Use of website
3.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
3.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
3.5 All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
3.6 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
3.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
4.0 Website disclaimer
The information contained in this website is for general information purpose only. The information is provided by ZENCO (for Chan Furniture Malaysia Sdn Bhd) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Chan Furniture (Malaysia) Sdn Bhd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, ZENCO (for Chan Furniture Malaysia Sdn Bhd) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
5.0 Term of Sales
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with ZENCO (for Chan Furniture Malaysia Sdn Bhd),you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. ZENCO (for Chan Furniture Malaysia Sdn Bhd) retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be ZENCO (for Chan Furniture Malaysia Sdn Bhd) or may in some cases be a third party. Where a contract is made with a third party ZENCO (for Chan Furniture Malaysia Sdn Bhd) is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
6.0 Entire Agreement
The above Terms of Sales constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.zencoonline.com.my. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by ZENCO (for Chan Furniture Malaysia Sdn Bhd).
Terms & Conditions – Products
1. Order and Payment
1.1 The price quoted are in Malaysia Ringgit.
1.2 The price and shipping charges may subject to change without notice but changes will not affect the orders that have already been confirmed and accepted.
1.3 All price quoted are inclusive 0% of Good and Service Tax (GST). The existing standard rate is fixed by the government. We may change the rate should the government increase/decrease the rate.
1.4 All payments have to be made through online banking by either debit or credit card. Payments shall not be deemed to be made until the full amount of funds are successfully transferred to the merchandiser. No cash refund is offered but we offer refund in terms of credit note subject to clause 4.0 Return Policy.
1.5 Currently, this online purchase is available ONLY for residents who live within Malaysia or within 30 KMs from any our nearest branch to your shipping address. For outskirt more than 30 KMs away from our nearest branch, merchandiser has the right to delivery said order to shipping address or denied said order due to various reason.
1.6 All order will be processed by Online Department from Monday to Friday 8 a.m. to 5 p.m.
1.7 Tele-ordering is currently not available.
1.8 Once your order is confirmed, no cancellation order is available.
1.9 You can check your order's status under “My Account / My Purchases”.
1.10 Your order's status remain as an offer until Confirmation of Order and Reference number is email to you.
1.11 Kindly quote your reference number/invoice number each time you contact/communicate with us at
2.0 Delivery and Collection
2.1 Currently, this online purchase is available ONLY for residents who live within Malaysia or within 30 KMs from any our nearest branch to your shipping address. For outskirt more than 30 KMs away from our nearest branch, we reserved the right to delivery said order to shipping address or denied said order due to various reason.
2.2 Products will be processed and dispatched within seven (7) to fourteen (14) working days upon verification of payment. (More days would be required should we need to replenish the stocks)
2.3 We cannot make any changes to the billing information, shipping address, or delivery method once your orders have been submitted and confirmed.
2.4 If you select “self-collection” as the shipping method, you will be contacted via email or call once your order is ready for collection. Pick up location as below:
2.4.1 [EAST MALAYSIA] - pick up location only available at Chan Furniture (HQ) No. 26, Karamunsing Warehouse, Jalan Karamunsing, 88000, Kota Kinabalu, Sabah.
2.4.2 [WEST MALAYSIA] – pick up location will be contacted via email or phone call; whichever branch closest to your shipping address.
3.0 Cancellation of Order
3.1 No cancellation is allowed once you have confirmed and submitted your orders. Therefore please decide wisely before you click to purchase. Refer clause 1.4 and 4.0 for more details.
4.0 Return Policy
ZENCO(for Chan Furniture M Sdn Bhd) does not allow product returns but exchange is permitted under the following conditions.
Products delivered/picked up is not according to descriptions and photos shown on
Products delivered/picked up is defective
Products delivered/picked up is not what is ordered by buyer
All defective / unsatisfactory product must be reported within 48 hours from the day of delivery/picked up.
Original receipts/invoices are required for all exchange.
Item(s) must be in original condition with all tags/labels attached.
Return only be allowed once per order number and/or per item. Meaning that the same order number cannot be returned for the subsequent time.
Shipping charges will be excluded and will not be refund for credit note.
You are responsible for any costs associated with returning the item to us.
We will email to you the credit note once the process of returning is completed. Return process normally will takes 7-10* working days from day of receipt of your returned item.
A processing fee of 10% of total invoice will be charged for each return item. For example, if the returned item cost RM1000, shipping charges RM20 and processing fee RM100 will be deducted, credit RM880 will be refund as credit note and email to you.
Refund process will takes 3 weeks to complete.
Please allow minimum up to 15 working days to process your returned item during festive/peak season.
Zenco (for Chan Furniture Malaysia Sdn Bhd) reserves the right for final decision.
Zenco (for Chan Furniture Malaysia Sdn Bhd) reserves the right to alter this policy at any time.
RETURN SHIPPING COST- Borne by buyer
EXCHANGE SHIPPING COST- Borne by buyer
INITIAL SHIPPING COST- Borne by buyer
4.2 All return must be reported to Online Department at 016-2290866 or within the timeline given. Please be reminded that we are unable to assist any complaints for damaged or missing items after 48hrs from day of receipt.
5.0 Shipping cost
5.1 Shipping cost will be charged per item as shown in every of the picture.
5.2 Shipping cost will be charge by item.
5.3 No additional charges for outskirt of more than 30 KMs away from any of our branch to your shipping address. We reserved the right to cancel your order due to various reason.