Return policy

Return Policy

All products purchased on ZENCO (for Chan Furniture M Sdn Bhd) website are eligible for refund/ exchange under the conditions listed below.

Products delivered/picked up is not according to descriptions and photos shown on
Products delivered/picked up is defective or parts are missing.
All defective / unsatisfactory product must be reported within 7 days of delivery/picked up.
Original receipts/invoices are required for all exchange.
Item(s) must be in UNUSED condition with original price tag attached. We have the rights to reject any refunds/exchange if product is deemed to be used or has been altered from the original state.
Product return can only be done once for each transaction.
We will email to you the credit note once the process of returning is completed. Return process normally will takes 7-10* working days from your return item request. Please note that it might take up to 15 working days for festive/peak/public holidays season.
Zenco (for Chan Furniture (M) Sdn Bhd) reserves the right for final decision.
Zenco (for Chan Furniture (M) Sdn Bhd) reserves the right to alter this policy at any time.
Delivery charges paid are not refundable and in the event of exchanging items, customers are subjected to a new delivery fee if delivery service is required.
Please note that each refund request is subjected to a 10% processing fee which will be deducted from the total invoice amount .

Example: Total invoice paid is RM1000 (inclusive of delivery charges of RM50)

Refund amount = RM850 (after the deduction of 10% total invoice amount & delivery charges)