Return Policy
All products purchased on ZENCO (for Chan Furniture M Sdn Bhd) website are eligible for refund/ exchange under the conditions listed below.
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Products delivered/picked up is not according to descriptions and photos shown on
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Products delivered/picked up is defective or parts are missing.
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All defective / unsatisfactory product must be reported within 7 days of delivery/picked up.
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Original receipts/invoices are required for all exchange.
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Item(s) must be in UNUSED condition with original price tag attached. We have the rights to reject any refunds/exchange if product is deemed to be used or has been altered from the original state.
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Product return can only be done once for each transaction.
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We will email to you the credit note once the process of returning is completed. Return process normally will takes 7-10* working days from your return item request. Please note that it might take up to 15 working days for festive/peak/public holidays season.
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Zenco (for Chan Furniture (M) Sdn Bhd) reserves the right for final decision.
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Zenco (for Chan Furniture (M) Sdn Bhd) reserves the right to alter this policy at any time.
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Delivery charges paid are not refundable and in the event of exchanging items, customers are subjected to a new delivery fee if delivery service is required.
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Please note that each refund request is subjected to a 10% processing fee which will be deducted from the total invoice amount .
Example: Total invoice paid is RM1000 (inclusive of delivery charges of RM50)
Refund amount = RM850 (after the deduction of 10% total invoice amount & delivery charges)